Contact information
We're here to help! Reach out to us with any questions about your order, products, or anything else. We'd love to hear from you.
📬 Response Time: We typically respond to all inquiries within 24-48 business hours. During peak seasons, response times may be slightly longer. Thank you for your patience!
Get In Touch
● Customer Support Hours
Monday - Friday: 9:00 AM - 6:00 PM (GMT+8)
Saturday: 10:00 AM - 4:00 PM (GMT+8)
Sunday & Holidays: Closed
* WhatsApp messages are monitored during extended hours
Frequently Asked Questions
📦 Where is my order?
You can track your order using the tracking link in your shipping confirmation email, or contact us with your order number.
📏 How do I find the right size?
Check our Size Guide page for detailed measurements. If you're still unsure, send us your pet's measurements and we'll help!
🔄 Can I return or exchange?
Yes! Please visit our Return Policy page for details, or contact us within 14 days of receiving your order.
🚚 Do you ship internationally?
Yes, we ship worldwide! Shipping times and costs vary by location. Check our Shipping Policy for details.
💳 What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and various local payment methods.
🎁 Do you offer wholesale pricing?
Yes! If you're interested in wholesale orders, please contact us via email or WhatsApp for more information.
🤝 Interested in Collaboration?
Are you a pet influencer, blogger, or brand looking to collaborate? We'd love to hear from you!
✉ Contact Us for CollaborationMy Pet Outfits
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Thank you for choosing My Pet Outfits! 🐾