Shipping policy

Processing Time

All orders are processed within 1-3 business days after your payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.

Please note that during peak seasons (holidays, special promotions), processing times may be slightly extended. We will notify you if any significant delays occur.

Shipping Methods & Delivery Times

United States

Shipping Method	Delivery Time	Cost
Standard Shipping	5-10 Business Days	$4.99
Free Shipping	5-10 Business Days	FREE (Orders $99.90+)

International Shipping

Region	Delivery Time	Cost
Canada	7-14 Business Days	$8.99 / FREE (Orders $99.90+)
Asia (Hong Kong, Japan, Singapore, etc.)	10-18 Business Days	$8.99 / FREE (Orders $99.90+)
Europe (France, Germany, Italy, etc.)	10-20 Business Days	$12.99 / FREE (Orders $99.90+)
Australia / New Zealand	10-20 Business Days	$12.99 / FREE (Orders $99.90+)

Order Tracking

All shipments include tracking information. Once your order ships, you will receive a confirmation email with your tracking number and a link to track your package.

You can also track your order by logging into your account on our website or by contacting us at info@mypetoutfits.com.

Shipping Address

Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you need to change your shipping address after placing an order, please contact us immediately at info@mypetoutfits.com. Address changes can only be accommodated if the order has not yet been shipped.

P.O. Box Addresses

Standard shipping is available for P.O. Box addresses.

Delivery Information

Once your package is shipped, delivery times depend on the carrier and destination. Please allow additional time during peak seasons and holidays.

My Pet Outfits is not responsible for:

• Delays caused by weather, customs, or carrier issues
• Packages marked as delivered by the carrier
• Lost or stolen packages after delivery
• Incorrect addresses provided by the customer

Holiday Season Shipping

During the holiday season, processing and delivery times may be extended due to high order volumes and carrier delays. We recommend placing orders early to ensure timely delivery for special occasions.

If you need your order by a specific date, please contact us before ordering at info@mypetoutfits.com to confirm availability.

Order Issues

If you experience any issues with your order, please contact us within 7 days of receiving your package:

• Missing items: We will investigate and ship any missing items promptly.
• Damaged items: Please send photos of the damage to help us resolve the issue.
• Wrong items: We will arrange for the correct item to be sent.

Frequently Asked Questions